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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A popup will open. It contains comprehensive information about all the actions that you can carry out on the given page. Each pop-up window shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive range of instructional video clips illustrating how to work with our hosting Control Panel. They're made for those of you who would like to see how things are getting done rather than just reading articles. Thus, anyone can quickly get to know our Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the answer you need, take a glimpse at our extensive Frequently Asked Questions database, which contains questions asked by actual persons and provides real solutions. We periodically "revamp" our FAQ section with new Q&A's in order to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, you can touch base with our excellent team of client support engineers available 24-7-365 and eager to assist you with any issue. Each support ticket you open will be responded to in less than 60 minutes (the average response time being about twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 242343

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com