1 hour ticket response
We are focused on giving a rapid and proper reply to each trouble ticket submitted by a client. Our trained help desk support staff representatives will review your request and will offer you the best solution. We offer a 1–hour response time guarantee for all support tickets. Actually, our average ticket response time has proved to be twenty minutes.
A First–Class Help Desk Service
Our customer service team representatives possess considerable experience in the Linux shared hosting world and are experienced enough to offer a swift answer to your problem. If, however, the matter at hand is not within the competency of a tech support engineer, the helpdesk ticket will be forwarded to a developer or system administrator for additional assistance.
An Intuitive Help Section
To help you get a quick hint on how to use a specific feature, we have implemented a really user–friendly Help Center section in our Online Control Panel. You can browse through a wide collection of web hosting account management articles and website management articles, check our F.A.Q. repository or watch our how–to video tutorials.