Client Support Channels
A 1–Hour Response Guarantee
We provide a 60 min response time guarantee for every ticket or e–mail that you send to the tech support team. We’ll swiftly respond to all the typical queries and forward right away the issue to our system administrators in case additional assistance is required. If you take advantage of the Managed Services package, we’ll carry out any of the included server management services at a time that has been discussed with you upfront.
An Exceptional Tech Support Service
If you require help with our Online Control Panel or with any of the apps that we’ve pre–installed on the server on your behalf, do not hesitate to get in touch with our help desk support team at any moment via the ticketing system. What’s more, should you require help administering your dedicated server, you can make use of the Managed Services package, which includes Operating System updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting procedures, data backup hard drive space, etcetera.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan comes with our cost–free Online Control Panel, which sports an exhaustive knowledgebase plus a selection of educational video tutorials. Whenever you need help with the Online Control Panel, just click the Videos or Help buttons situated in the top right corner.