A 99.9% Server Uptime
Our shared hosting system is based on a reliable, high–end hardware architecture and a significantly modified Linux variation. That’s why, no matter what your web site is, or how many website visitors you’ve got, or even in case there is a denial–of–service attack, our physical servers will stay up and your sites will remain accessible online.
All Linux shared hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our guarantee stays the same.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also set up our very own internal network in all our datacenters. Everything is based on premium–quality hardware parts manufactured by Juniper. Plus, on each single router, we’ve configured a firewall with an elaborate set of rules as a way to sift all questionable requests.
Thus, in all our data centers – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not pleased with our services, or if you think that they are insufficient, or if you decide that you require a Linux VPS plans rather than a cloud hosting package – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll retain complete control of your domain names even if you delete your account with us.
24/7 Technical Support
We have punctiliously handpicked each single member of our 24x7 support department to make certain that we can offer you the very best client support you can possibly get. Each one of our technical support engineers has many years of experience dealing with hosting accounts behind his back, hence they know very well what they are doing. What’s more, they’re at your disposal 24–7–365 – you will be able to contact them at any moment and they’ll reply back to you as fast as possible.
Their average support ticket response time is well under twenty minutes, whereas with other web hosting firms you need to wait around for days. And we also offer a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to within 1 hour.