In case you've ever had a shared hosting account in the past or you've dealt with any other online service, you are probably aware from your personal experience that for some things it's better to speak with a live person on the phone rather than exchange support tickets or emails. If you'd like to know more about a specific service before you decide to purchase it or if something small should be made, for example, it'll be easier and quicker to get it done real-time. If you're given the option to get hold of representatives over the phone, it's very likely that you're dealing with a real hosting provider, not just a reseller. The type of support that you'll get over the telephone may differ between different providers - from general issues to professional technical support. Generally most of the suppliers offer pre-sales assistance and first level phone support, while more complex technical issues are handled via email or tickets.
Phone Support in Shared Hosting
All our shared hosting plans come with telephone support fourteen hrs per day even on official holidays, therefore if you don't have an account yet, you'll be able to call and find out more about our services or whether we meet the system requirements for your websites. For your convenience, we have local phone lines in the United States of America, the United Kingdom and Australia, so you're able to call the number that is nearer to you. If you are an existing customer, we will help you timely with any general and billing matters as well as with a number of tech matters in order to save you time and efforts - we are aware of the fact that often it is easier to speak with a live person so as to get things done right away. Certainly, some matters simply cannot be resolved on the telephone, so in such a case you're able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
Every time you need additional info regarding the Linux semi-dedicated servers that we supply, you have the option to call some of the three support phone lines we have across the globe - in the U.S.A., Great Britain and Australia. Thus, you have the option to check in advance if our services will be appropriate for your web sites. In case you are already our client and you own a semi-dedicated account, you have the option to get in touch with us on the phone for fourteen hours daily about any kind of billing or general issues. For entirely tech issues you are able to employ our ticketing system and contact our tech support as someissues simply require more time to be solved, still we can help you over the phone with quite a few minor tech issues as well, saving you time and efforts.