One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can forget about waiting for hours, or even one whole day, to receive an answer to a trouble ticket or an e-mail. No matter when you get in touch with us, we will respond to you within maximum one hour with any sales and technical queries you might have. In fact, our real reaction time scarcely ever surpasses 20-30 minutes. As we’re at your service 24 hours a day, 7 days a week, you will always receive assistance in a well-timed manner and we are aware of how essential this is in the e-world. Shortly after you contact us, we’ll reply to your enquiries. In case you bump into any technical challenge, we’ll resolve it instead of you, or we will supply you with all the required information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a client support ticket via your hosting Control Panel or send an email connected with your semi-dedicated server, you’ll have a response within maximum 60 minutes. You can touch base with us whenever you like in regard to technical, billing or general matters and given the fact that we are on duty 24/7, you will always receive assistance without any delay. Based on the specific question or issue, we’ll provide you with more details, resolve the predicament if it’s been caused by something within our reach or inform you how to proceed if you have to fine-tune a particular setting for a web-based application that we can’t access. You can just forget about waiting for a whole day for every single response. The fact is, in the majority of cases we answer emails and tickets within twenty-twenty five minutes max.