If you’ve ever got any inquiries about the hosting service in general or you encounter a problem with your websites, you will need to touch base with the web hosting provider’s client support team. It may not make a difference how quickly they’ll answer if you have a generic question, but a problem such as an ill-implemented software application update, for example, may lead to your website becoming damaged or inaccessible online. And the longer you wait for the support team to lend a helping hand, the longer the website will be offline. In case you offer goods or services online, any outage will influence your website in an undesirable way and you may lose existing or potential customers. Many hosting providers, chiefly resellers, reply to e-mails and tickets within twenty four hours, but in the Internet era this is much too long, since clients will hardly ever return to a website that’s not working properly over extended stretches of time.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting
from our company, you can forget about waiting for hours, or even one whole day, to receive an answer to a trouble ticket or an e-mail. No matter when you get in touch with us, we will respond to you within maximum one hour with any sales and technical queries you might have. In fact, our real reaction time scarcely ever surpasses 20-30 minutes. As we’re at your service 24 hours a day, 7 days a week, you will always receive assistance in a well-timed manner and we are aware of how essential this is in the e-world. Shortly after you contact us, we’ll reply to your enquiries. In case you bump into any technical challenge, we’ll resolve it instead of you, or we will supply you with all the required information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a client support ticket via your hosting Control Panel or send an email connected with your semi-dedicated server
, you’ll have a response within maximum 60 minutes. You can touch base with us whenever you like in regard to technical, billing or general matters and given the fact that we are on duty 24/7, you will always receive assistance without any delay. Based on the specific question or issue, we’ll provide you with more details, resolve the predicament if it’s been caused by something within our reach or inform you how to proceed if you have to fine-tune a particular setting for a web-based application that we can’t access. You can just forget about waiting for a whole day for every single response. The fact is, in the majority of cases we answer emails and tickets within twenty-twenty five minutes max.