A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It is a very efficient method to receive some information about the website hosting services or get some issue resolved because you're speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the smaller possibility of mistakes when you exchange info like usernames or domain names, the faster response time since the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you can do another thing while the representative investigates the issue involved. Also, you are able to be a part of a live chat room from any computer which is connected to the Internet, avoiding the telephone fees that you'll have to pay when you are calling to another country.

Live Chat Support in Shared Hosting

As part of the support services that we supply for all our Linux shared hosting, you can find live chat support that is online 24/7, even on holidays. You are able to get in touch with us no matter if you already own an account or not, considering that we can support you with almost anything, ranging from giving you general info about our solutions in case you aren't a customer yet and you are thinking about obtaining one of our packages, to assisting you with installing an email account in an e-mail client. A part of the issues are more complex and time-consuming, so you'll need to employ the ticketing system that is incorporated into our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we provide with all of our Linux semi-dedicated servers, you can find the answers for any questions you may have or get various issues taken care of in no time. Our service is accessible each and every day, which means that you will be able to get in touch with an agent even on weekends and holidays. If you are unsure which package is better for your web sites or if our outstanding cloud hosting platform covers some system requirements, you can come on the live chat prior to purchasing anything. If you're a current customer, you will be able to get more information about account settings, billing issues and various common tech problems you may experience, for instance in case you are unable to set up an email account in a client on your personal computer. Our live chat will save you a considerable amount of time no matter where you are or when you get in touch with us.