Integrated Ticketing System in Shared Hosting
Our Linux shared hosting feature an integrated trouble ticket system, which is part of our in-house created Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia permits you to manage everything connected with the web hosting service itself in the exact same location – invoices, files, e-mails, tickets, etc., eliminating the need to log in and out of different admin dashboards. In case you have any pre-sales or technical questions or any problems, you can post a ticket with a few clicks without leaving your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of informational articles, which will give you more information and which may help you resolve any given problem even before you post a ticket. We guarantee a ticket response time of no more than one hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with our company and you’d like to contact our customer service staff representatives, you will be able to open a support ticket directly from your Hepsia Control Panel instead of going through a completely different client support platform like you’ll have to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will enable you to submit a new ticket without hassles and to look through older tickets using an intelligent search box. Besides, you will be able to check the relevant knowledgebase articles that our system will present you with depending on the problem category that you pick for your new ticket. You can carry out all the aforementioned procedures without signing out of your Control Panel at any moment, which goes to say that in case you experience any difficulty or have an enquiry, you can contact our support engineers and solve the particular problem within the hour using one single platform.