A ticketing system is the most popular means of correspondence that hosting providers offer to their clients. It’s typically part of the billing account and is the quickest way to handle an issue that takes a certain period of time to investigate or that needs to be escalated to an admin. In this way, all comments added by either party will be stored in the very same location in the event that someone else needs to work on the problem in question and the info in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than two accounts in order to carry out a given procedure or to get in touch with the hosting company’s help desk support staff. In case you desire to manage a couple of domain names and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Also, it may take a substantial period of time for the provider to process your ticket requests.
Integrated Ticketing System in Shared Hosting
Our Linux shared hosting feature an integrated trouble ticket system, which is part of our in-house created Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia permits you to manage everything connected with the web hosting service itself in the exact same location – invoices, files, e-mails, tickets, etc., eliminating the need to log in and out of different admin dashboards. In case you have any pre-sales or technical questions or any problems, you can post a ticket with a few clicks without leaving your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of informational articles, which will give you more information and which may help you resolve any given problem even before you post a ticket. We guarantee a ticket response time of no more than one hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with our company and you’d like to contact our customer service staff representatives, you will be able to open a support ticket directly from your Hepsia Control Panel instead of going through a completely different client support platform like you’ll have to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will enable you to submit a new ticket without hassles and to look through older tickets using an intelligent search box. Besides, you will be able to check the relevant knowledgebase articles that our system will present you with depending on the problem category that you pick for your new ticket. You can carry out all the aforementioned procedures without signing out of your Control Panel at any moment, which goes to say that in case you experience any difficulty or have an enquiry, you can contact our support engineers and solve the particular problem within the hour using one single platform.