A ticketing system is the most popular means of correspondence that hosting providers offer to their clients. It’s typically part of the billing account and is the quickest way to handle an issue that takes a certain period of time to investigate or that needs to be escalated to an admin. In this way, all comments added by either party will be stored in the very same location in the event that someone else needs to work on the problem in question and the info in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than two accounts in order to carry out a given procedure or to get in touch with the hosting company’s help desk support staff. In case you desire to manage a couple of domain names and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Also, it may take a substantial period of time for the provider to process your ticket requests.