The availability of the customer and tech support that a shared hosting company provides can tell you a lot about the services which they provide too. If you're allowed to use just e-mail messages and / or tickets, you have most likely found some reseller and not the actual website hosting provider. When this is the case, you will have to wait for several days so as to get an issue resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the actual website hosting company for additional help. If the provider offers several means of communication with short response time which are available at any time, they are almost certainly the top provider, not a reseller. Therefore you'll receive well-timed assistance and excellent support as they'll have immediate access to the servers where your account is. Whatever the trouble - sales or technical, it's always better to contact your web hosting company directly by using your favourite method of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance in a timely manner, that's why our shared hosting services feature 24/7 tech support and various ways of communication. If you don't have an account yet, you can call us or use our live chat and consult with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up getting a service which you cannot use. If you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more investigation. In contrast to the majority of suppliers out there, we respond to all of the tickets within 1 hour, so you won't need to wait for an entire day. Our support services are available day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you are able to take advantage of our 24/7 technical support services even on public holidays. Your sites will be available at all times and so will we. With various communication options, you'll be able to select the easiest approach to get in touch with us and find out about our solutions if you do not have an account yet, or ask for assistance if you're already one of our customers. You can give us a call, have a chat with a live agent, send an e-mail message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature 1-hour response time guarantee, although it hardly ever takes over 20 mins to get assistance regardless of the nature of the trouble. With our customer and tech support services, we will be available for you whenever you need us, not several days after that.
24/7 Customer Support in VPS Servers
In case you buy a VPS server through us, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have a couple of local telephone numbers in the USA, the United Kingdom and Australia along with a live chat service. If you're an active customer and you want help with a technical issue that requires more time to analyze or resolve, you're able to open a ticket through your billing account or you'll be able to send an email message and we'll handle the problem and send you a response within 1 hour. The response time is warranted 24/7, which includes holidays and weekends, however for many problems it takes no more than 30 mins to get assistance. Our support service covers the VPS and all of the pre-installed software it comes with, so if you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
All of the dedicated server packages that we supply include 24/7 support via numerous methods of communication and with a one-hour max response time guarantee. If you want to find out more about the packages or you have any kind of billing or general questions, you'll be able to call one of the local numbers we have around the globe or you may use our live chat service and speak to a live agent. For strictly technical issues which need some help from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email, because these channels are more appropriate to monitor a particular issue. The reply time for them rarely exceeds half an hour, so you can forget all about waiting for a full day to get support. The support service is available for any kind of server-related matters, as well as the pre-installed software. If you'd like to receive support for third-party applications, you may consider adding the Managed Services upgrade that we supply for all packages.