Many individuals who start using their 1st web hosting account, or change companies, typically have questions concerning how particular things are done or bump into difficulties when setting up various things, including e-mails, website settings, and so on. That is why, many web hosting companies have compiled documentation with frequently asked questions and problems so as to help their customers get information quickly and easily. Consequently, the tech support staff members can concentrate on real problems that given customers may be experiencing, since the solution for the smaller things will already be available on the World Wide Web and customers can handle them without having to touch base with the customer care team. Having in-depth documentation is very important, particularly for new clients with zero practical experience, because the hosting service entails loads of functions and many individuals can become baffled about what action to take. A good information repository can both help you perform the operations that you want and get to know how the hosting service works as a whole.
Extensive Online Documentation in Shared Hosting
If you have bought your first shared hosting account from our company or have transferred your site over to us, you’ll get used to our platform and our in-house built Hepsia hosting Control Panel in a jiffy due to the fact that we have prepared a comprehensive knowledge base where you can find all the info that you’ll ever need – both general info with regard to the service as a whole and more specific info about the separate features that you can use and the difficulties that you might experience. The articles themselves are available in two locations. The full article archive is accessible via the Help section of the Control Panel. You can read articles that are dedicated to the different features in each section of the Control Panel as well. You can learn how to accomplish pretty much everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles offer comprehensive guides, so you’ll never get disoriented because of an ambiguous text. Of course, in case you come across a more specific problem and you are unable to find anything about it in our knowledge base, you can contact our client support engineers 24-7.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers come with a rich online article archive where you can find any information that you might need about our web hosting services or about the Hepsia Control Panel that we are using. We’ve created it based on the feedback that we’ve collected from our customers over the years and, as a result, our articles cover particular problems that you might confront and propose the most effective means of rectifying them, for example getting an HTTP 500 error message or being unable to send emails from your desktop computer even though you have the right outgoing mail server settings. The articles are available in each single section of the Control Panel and you can check them at any time. They can help you extend your knowledge not only about our platform, but also about the hosting realm as a whole, as they include elaborate guidelines and general info such as what cron jobs or file permissions are.